Settling Agent

I’m interested

Location

Gibraltar - Waterport Place

Contract type

Full-time

Job description

You're joining us. It's settled.


William Hill have high standards and we have Settling Agents to ensure that all bets captured manually in the system are settled accurately and swiftly.  You’ll identify palpable errors and ensure they are re-settled in line with process and any novelty/press office bets are monitored and settled at the right time, allowing the Customer to quickly re-invest any returns.  Supporting the Line Manager and Colleagues to deliver against departmental KPIs and deadlines and provide early warnings of any identified settling errors.


You’ll support the delivery of Outstanding Services across the team and wised Online Betting Operation. You’ll also be there to support customer service in dealing with queries too.


Ideally you’ll have some sports knowledge and a customer service background would help. We will offer full training but process knowledge and an attention to detail is essential and, it goes without saying you’ll be an exceptional communicator with great organisation skills.


This role is based in Gibraltar, providing the perfect opportunity to progress your career and take advantage of the cultural, lifestyle benefits of living abroad.  William Hill actively support candidates, eligible to work in Gibraltar, who are open to relocating to further their career and in return we offer relocation assistance including cost of flights, first months’ rent and two weeks temporary accommodation.