Skip to content
Sports & Retail Service Lead
Advertising location
Leeds
Hours
37.5
Job description
The Sportsbook & Retail Service Lead will own support for production Sports & Retail services reporting to the Service Operations Manager.  The role includes managing a small team of analysts and taking the lead with all incidents relating to sports and retail services including payments.  The team is a 2nd line support team so responsible for any incident impacting production service. Support for more complex incidents and major outages is available from our 3rd line SRE team. 


What you will be doing;

  • Ensuring prompt and efficient response to all Sports & Retail incidents
  • Owning all Sports & Retail support documentation of both services and alerting
  • Managing relations with Sports & Retail stakeholders including development teams, senior stakeholders, Operations management and 3rd line (SRE) teams.
  • Managing Sports & Retail third party relations to ensure service level agreements met
  • Working with both product and SRE teams to understand root cause following Major Incidents and onboard technical skill
  • Ensuring operational handover to support for new products with support from a dedicated service transition resource
  • Identifying and applying service improvement of both product and incident process including monitoring and alerting using available tools including AI
  • On Call duties will be expected both out of hours and during weekends. This includes working as Major Incident Manager on a rota basis to support weekend teams. Sports & Retail service reporting to Ops management and execs


Who we are looking for;


We are committed to responsible gambling, and we are looking for people who can support our ethos. To apply to this post, you will have:

  • Direct application incident management in big infrastructure and proven experience of incident analysis & resolution
  • Understanding of Incident Management process and tools such as Jira, New Relic, Splunk
  • General strong understanding of technologies inc AWS platform, Networking Logical approach to problem solving and prioritisation
  • Experience of managing & training staff in technical environment.


What we offer:
 

Our roles offer more than just a job, you’ll become part of the evoke family! We have created an environment where our people can thrive. Check out some of the fantastic benefits on offer:


  • Family Support Industry-leading maternity and paternity leave and paid time off if you have caring responsibilities.
  • Perks and discounts-  Discounts at a range of high-street retailers
  • Financial compensation, pension, and bonus schemes.
  • Health & wellbeing Tools and services to help support your well-being, including support with mental health and financial education. You will also have access to gym discounts and our cycle to work scheme.
  • Hybrid working Our employees can work from home up to 80% of the time with 20% of office time built in to ensure we get some face-to-face collaborative team time - and the chance for a coffee and a catch-up!
 

More about evoke:


We’re a business that embraces change and progress. The power behind big name brands William Hill, 888 and Mr Green, evoke is the new name for 888 Holdings. Marking a new sense of purpose, direction and ambition for the business, there couldn’t be a more exciting time to join us as we accelerate our journey to bring even greater delight to our customers with world-class betting and gaming experiences. That’s the future. That’s evoke.

At evoke, you’ll benefit from flexibility and a culture built on trust. We’ll give you the space to be yourself and the tools you need to protect our customers while they play. We’ll invest in your future to help you develop your unique strengths and build a career that’s right for you.

 

Apply:

 
At evoke, we prioritise diversity, equity, and inclusion for the benefit of our company, employees, and communities. We foster a welcoming and safe workplace that values all forms of diversity and provides opportunities for growth.

Sound good? Then you belong at our place! The first step in the recruitment process is kickstarting your application, followed by an initial screening call and an interview stage.

Apply today to kickstart your application with the evoke Family!


Business evoke
I'm interested