Strategic Program Manager

I’m interested


Leeds, UK

Contract type




Job description

Joining us at William Hill, you'll focus on the delivery of key strategic and change delivery programs and projects while supporting the Head of Strategic Programs on execution of our overall change program.


About us


Our people are at the heart of everything we do, and we offer a fast-paced environment where we have fun, celebrate success and give you all the tools you’ll need to be your best self. It’s not just our colleagues we look after – we’ve got a responsibility to our customers too and we work hard on our ambition that nobody is harmed by gambling.


Your role in the team



As a Strategic Program Manager, you will specifically take responsibility for the high priority and high visibility projects which have a significant business impact for the UK market. Within the governance of our change delivery program you will support the business on bringing to life the long-term strategy with actionable and targeted plans, stakeholder management and change readiness, metrics, and evaluation.


You'll be responsible for collating and aligning the requirements coming from the business functions and ensuring that we have a clear and single-minded view across all departments of our strategic initiatives. This is a highly visible role which will allow you to work with multiple and diverse teams across the global William Hill campuses, on highly complex projects which impact both the UK retail and online business.


Your expertise will enable you to support training efforts related to transformation and embedding change in the business long term – documenting processes which allows the business to create efficient change mechanisms. We'll expect you to challenge the business on applying change management processes and tools to create strategies that drive program success and allow change to be sustainably adopted by William Hill UK.


By measuring and tracking the success criteria for our change initiatives, you'll support the business by illustrating the commercial benefits of the strategic changes we are making.


Skills needed


You must be able to bring us extensive experience within a change delivery role. A background in technical project management in a fast paced, digitally focused industry will set you up well for success. You'll need strong project management and organisational skills with an orientation to being data and research led in your thinking. We're looking for a proven track record of working in a matrix structure and collaborating with a wide network of colleagues, plus experience delivering and completing successful change programs.


The role will make the most of your excellent problem-solving skills and ability to think strategically and critically in developing efficient approaches to change. You'll also benefit from your ability to work independently and within a dynamic and agile environment, and to manage multiple deadlines and priorities.


It's important that you have the ability to establish effective relationships at all levels of the organisation, including challenging and supporting the senior leadership team. We're a collaborative organisation, so you'll need to be team orientated and can flex your approach to program management based on the stakeholders and challenges involved.


We'd like to see experience on bringing structure to abstract and undefined tasks, and bringing concepts from ideation sessions into actionable plans. First class verbal and written communication skills are essential - you must be able to deliver clear, concise and influential messages


What we offer


We’ll welcome you on-board with 25 days paid holiday (not to mention an extra day for your birthday), a generous pension, flexible benefits package, competitive bonus and a range of other benefits.  


We take the safety and wellbeing of our employees seriously, especially at this challenging time. We have put in place robust Covid19 measures and are supporting our new employees with a smooth remote onboarding and training program to make you feel welcome and part of our team.


We will soon be able to welcome our teams back to the office, however, we want to offer a balanced approach to office and home working - now and for the long-term future. We know that not everyone is the same, many people have embraced home working, whilst others can’t wait to get back. Therefore, we are offering our employees the opportunity to work from home up to 80% of the time with 20% of office time built in to ensure we get some face to face collaborative team time -  and the chance for a coffee and a catch up!


William Hill in Leeds


Our City centre office is easy to reach, and surrounded by great places to shop, eat and socialise. Leeds itself is a buzzy, busy place to work and live. A hub for tech, digital and gaming companies – there are also five universities right on our doorstep. And away from work, we’re close to the Yorkshire Dales and of course have got a competitive sports scene with Leeds United and Yorkshire Cricket and Rugby just up the road in Headingley.