Team Leader

I’m interested


63 Frogmarch Street, Abergavenny Wales NP7 5AU


£23,500 to £27,000



Job description

For our customers, William Hill is more than a betting shop. It’s a home away from home. A place where you can meet friends, socialise, and enjoy watching sport, and you’ll be a key player in maintaining this atmosphere. 

As a Team Leader you’ll be involved in all aspects of your colleagues’ journey with William Hill, working with your line manager to recruit great talent, onboard and train new colleagues, and ensure your teams’ performance is on track.

You’ll lead and motivate your shop team to deliver an excellent customer experience and be passionate about creating a positive and engaging working environment. 
This is a hands-on role, running day-to-day shop operations, serving and engaging with customers while maintaining brand standards. 

What you’ll be doing 

You will be responsible for promoting marketing initiatives and incentives to drive turnover across all products, working with your line manager to maximise shop margin by using reporting tools to track trends.
You’ll manage the rota for your shop working collaboratively with your team ensuring that it is staffed and open and closed in accordance with your shop opening hours.
You’ll manage your shop team, and be responsible for managing issues such as absence management, performance, setting shop team objectives, compliance and escalating more complex people issues to your line manager.
You will support new joiners with their induction, onboarding, probation and training. 
You will be required to monitor compliance in your shop and escalate any suspicious activity to your line manager. 

What we’re looking for

You’ll be results driven: showing the passion and drive to achieve and exceed commercial goals and targets.
You’ll be passionate about providing excellent customer service and you will inspire your team to improve brand standards and increase overall business growth.
You’ll have a flair for managing teams, motivating and engaging colleagues and supporting your shop team.
You’ll have the initiative to create opportunities and propose solutions to improve business performance within your shop. 
You'll have a strong attention to detail and organisation skills, with a key focus on brand standards and compliance. 

Why you should join William Hill

Training and development - our induction programme is best-in-class. What’s more, we’ll upskill you with external and on-the-job training throughout your time here.
Career prospects - if you want to progress even further (e.g., as a Cluster Operations Manager or into a Head Office role) there are opportunities to do that.
Salary - we recognise high performance with incentives and there’s the opportunity to earn an annual performance bonus too.
Holiday - on top of your 28-day holiday allowance, you’ll also get a paid day off for your birthday.
Pension plan - we’ll match your pension contributions to 4%.
Staff discounts - when you’re part of William Hill, you’ll enjoy great discounts in high street shops, cinemas and even holidays.

Most of all, you’ll become part of the William Hill family. We have created an environment where people want to join us, enjoy their time at work and love to stay. 

Who we are

It’s a safe bet you know William Hill already. With over 1,500 betting shops across the UK, we’re one of the best-known names on the high street.

Ever since 1934, we’ve been at the top of our game, going one better. And we’re not stopping there. Today, we’re one of the world’s leading betting and gaming companies – with over 12,000 employees in 10 countries and a booming online business.

If you have a passion for racing and sport, that will obviously help. But don’t worry if you’ve never worked in our industry before, by the end of our training, you’ll learn everything there is to know and be ready to deliver the best in-store experience to our customers. 

The recruitment process will include an online assessment exercise from HireVue and an interview stage.

Once you have applied your next step will be to complete the HireVue assessment and a link will be provided to you after you've submitted your application.