VIP Executive (Japan)

I’m interested

Location

Shoreditch

Contract type

Full-time

Job description

William Hill Online is a well-respected, trusted gaming, live casino and sports betting provider throughout the UK.  We also offer our products internationally and have a growing Japanese VIP client base.  We are looking for a new VIP Executive to present our customers with an experience befitting of one of the world’s leading betting companies. 

 

Naturally you are a native Japanese speaker and writer who understands the needs and expectations of your Japanese customers.  Communication with our best VIP customers is absolutely key to the success of our Japanese business. It will be your responsibility to give these customers the best possible service in terms of account management, access to the best offers and general communication.

 

You will have a full and complete understanding of our sportsbook, gaming and casino products, and will be not only resolving any queries for customers on a one-to-one basis via email and phone, but also managing the commercial aspects of their accounts to maximise the profit line.  An appreciation of the right level of bonuses versus their deposit and stake is instrumental in this role. 

 

These customers can be extremely demanding and thus personal gravitas, negotiation skills and ability to talk “on a level” with these customers to build trust in the process are all important.  Giving these clients the best service also means being able to leverage support from key stakeholders across the business and therefore your ability to influence and “make things happen” is crucial. These include (but are not limited to) trading, development, customer services, marketing, gaming verticals and compliance.   

 

You will be reaching out as many existing VIP customers as possible and also executing the overall VIP strategy for the Japanese business, and we will be expecting you to come up with ingenious and entrepreneurial ideas to attract more higher-staking customers to our site from an array of sources.

 

You already have proven experience in working with high net worth individuals and growing a business through your efforts. You also have a keen interest in sports betting and / or online gaming. This opportunity will give you plenty of opportunity to develop your career in London.

 

We offer subsidised travel for central London, 25 days holiday plus bank holidays and a day for your birthday, pension benefit, bonus scheme and many more employee lifestyle benefits.