Customer Due Diligence Officer

I’m interested


Aseana, Paranaque

Contract type




Job description

William Hill Manila - We Go One Better



Like any great sports team, we’ve been hard at work since we got going in 1934. It’s not by chance we became one of the largest global sports betting and gaming companies, and we’re not relying on luck.

Together we’re on a journey to build a better business. With us, you’ll balance flexibility and performance in a culture built on trust. We’ll give you the space to be yourself and the tools you need to protect our customers while they play. We’ll invest in your future to help you develop your unique strengths and build a career that’s right for you. Sound good? Then you belong here.

Interested in joining the leader in sports betting? Keep reading and apply today!



Your role in the team


As a regulated gambling operator, trading since 1934, we’re committed to offering more than a variety of games and sports to bet on.  We acknowledge and embrace our Compliance responsibilities as a licenced business by continuously reviewing customers’ accounts to ensure that we meet our Social Responsibility and Anti-Money Laundering requirements.


As a Customer Due Diligence Officer you’ll use your excellent investigative ability to analyse customer profiles in great detail. You’ll compile and review profiles for high risk and large staking customers with respect to Anti-Money Laundering and Safer Gambling, providing guidance to the business.


Due Diligence is an increasingly important and significant area of our business. Working closely alongside the Anti Money Laundering Team, the Safer Gambling Team and the Key Accounts Team, you’ll build a customer profile using a variety of electronic tools, analysing this information to understand if there are any concerns.


You’ll own and maintain a list of all high risk customer profiles, recording, for the purposes of auditing, any actions taken. Comfortable speaking with stakeholders at all levels, you’ll prepare comprehensive data for discussion in informal meetings.


You’ll be expected to meet the key performance indicators on a consistent basis. The job demands a high degree of adaptability and flexibility in a fast paced, rapidly changing environment.


Main duties and responsibilities:


 Profile customers at various thresholds or as needed by the business

               Determine if customer can reasonably afford to spend the amount they are depositing or losing

               Validate if the customer is betting with their own funds

               Review if the customer is comfortable with their level of spend

               Verify that customer is of legal age

               Report suspicious activity to AML



Handle regulatory reports & alerts

               Analyse customer’s activities to determine if there is a sign of a potential gambling problem

               Interact with the customer where needed through a variety of channels

               Review Regulatory and Responsible Gambling handling and processes to correct errors and improve performance of other teams/departments

               Review profiled accounts to ensure that handling is in line with CDD actions/process

               Monitor queues and ensure timely and accurate handling



               Identify the cause issues or complaints

               Handle and respond to Compliance / CDD related escalations from other teams

               Review handling process and policies



               Create and send adhoc reports and summaries in line with business needs / requests

               Accurate record keeping and updating of logs


               Bachelor's/College Degree holder is an advantage

               Previous work within the same industry an advantage, but not required if you can bring to the table the relevant skills and experience

               Proficient in the use of software applications to monitor and review customer activities

               Experienced in the use of Microsoft Office Applications

               Customer focused

               Analytical mind and sharp attention to detail

               Sound judgment and solution oriented

               Outstanding communication skills

               Ability to:

  • Work in a high-volume, highly dynamic rapid paced environment
  • Review handling policies and procedures
  • Make decisions based on available evidence
  • Understand the industry's obligations around social responsibility
  • Understand and accept accountability for decisions
  • Multi-task and work independently
  • Be proactive in suggesting and implementing change