Customer Experience Roles

I’m interested


UK Wide



Job description

People don’t just come here to place bets. They come for the experience. 

And you will be at the heart of it all.  Giving everyone a warm welcome. Getting to know each customer and making them feel at home.

If you’re a people person, you’ll love working in William Hill. What’s more, we’ll give you great training and plenty of incentives to keep you motivated.

What this role is about

  • Welcoming customers with a friendly face
  • Taking their bets and assisting with queries
  • Showing customers how to use betting terminals
  • Getting to know your customers to champion safer gambling at all times
  • Supporting managers with shop displays and opening/closing

Why do it

Hours. We’ve a range of full and part-time hours on offer. 

Salary. We pay the National Living Wage as a minimum, not just to people over 25. What’s more, there’s the opportunity to earn a quarterly performance bonus too.

Holiday. On top of a 28-day holiday allowance, you’ll get a paid day off for your birthday.

Pension plan. We’ll match your pension contributions to 4%. 

Subsidised travel. We can offer you money off your travel expenses too for roles in London.

Staff discounts. When you’re part of William Hill, you’ll enjoy great discounts in high street shops, cinemas and even holidays.

Range of benefits we offer include the following:

  • Pension – 4% Employer and 4% Employee
  • Life Assurance – 3x after 1 years’ service
  • My Gym Membership Discount
  • Leeds Credit Union Savings account
  • Payroll Giving
  • Travel benefits including London Travel Card, West Yorkshire metro card and Season Ticket Loans
  • Perks at Work is a reward and recognition platform that offers exclusive discounts on products at a large range of retail outlets. Colleagues can also earn “Wow Points” whilst shopping using the site (or through Company incentives), and can then spend these with the retailers on Perks At Work. This could be on travel, electronics, cinema, gifts and much more.
  • Monthly Recognition Awards
  • Quarterly Retail bonus scheme

Who we are

It’s a safe bet you know William Hill already. With over 1,500 betting shops across the UK, we’re one of the best-known names on the high street. 

Ever since 1934, we’ve been at the top of our game, going one better. And we’re not stopping there. Today, we’re one of the world’s leading betting and gaming companies – with over 12,000 employees in 10 countries and a booming online business.

Internally this is known as a Customer Experience Assistant.