Customer Service Representative

I’m interested

Location

Aseana 3, Paranaque City, Metro Manila

Contract type

Full-time

Hours

Shifting

Seniority level

Entry level

Workplace policy

On-site

Job description

William Hill Manila - We Go One Better

Like any great sports team, we’ve been hard at work since we got going in 1934. It’s not by chance we became one of the largest global sports betting and gaming companies, and we’re not relying on luck.

Together we’re on a journey to build a better business. With us, you’ll balance flexibility and performance in a culture built on trust. We’ll give you the space to be yourself and the tools you need to protect our customers while they play. We’ll invest in your future to help you develop your unique strengths and build a career that’s right for you. Sound good? Then you belong here.

Do you enjoy talking to customers about online gaming and sports-betting? Are you passionate about helping customers? Do you wish working in a company that is employee-centric? If your answer to all of there is a resounding ‘yes’, then we need you in our team.

Your role in the team

Your role in the team is to celebrate Customer Service the William Hill way! As a Customer Service Representative, you’ll make sure that our customers get the topnotch customer-experience they deserve. You can make this happen by creating genuine connections with our customers through prompt responses to their account queries and offering above and beyond kind of service.

Overview of responsibilities:

·       Assists customers via chat, email and phone

·       Solves customers’ concerns in a timely and friendly manner

·       Provide best-customer experience at all times

·       Collaborate with relevant departments to resolve customer concerns.

Requirements 

·       Excellent written and verbal communication skills

·       Good computer literacy (example: MS Word, Excel)

·       At least 21 y/o

·       Amenable to work onsite in Macapagal area and on shifting schedule

·       6 months of contact-centre experience is preferred but fresh graduates are welcome to apply

·       Background in Customer Satisfaction (CSAT), Tone OF Voice (TOV), Voice of The Customer (VOC) and First Chat/Call Resolution (FCR) is an advantage