Job description
Introduction
Join Our Team as a VIP Coordinator!
Are you passionate about delivering remarkable experiences and building lasting relationships?
As our VIP Coordinator, you will be at the forefront of providing personalized support and services to our most valued clients.
This role offers an exciting opportunity to showcase your organisational skills, attention to detail, and commitment to excellence in a dynamic and fast-paced environment.
If you thrive on creating memorable moments and are eager to contribute to a high-performing team, we want to hear from you!
What you will be doing
- You will use insightful tools to understand VIP member behaviours, preferences, and trends to guide strategic actions
- Develop and execute targeted marketing campaigns for VIP members, measuring effectiveness and adjusting strategies accordingly
- Use a data-driven approach to maintain and enhance relationships with VIP customers, ensuring personalized and memorable experiences
- Coordinate daily tasks and projects within the VIP department, ensuring alignment with broader business strategies and goals
- Collaborate with relevant stakeholders to design and implement VIP promotional offers, informed by market analysis and customer insights
- Provide regular reports to VIP senior stakeholders, offering insights into portfolio performance, campaign effectiveness, and opportunities for improvement
- Stay abreast of industry trends and market strategies, leveraging this knowledge to recommend innovative approaches to VIP engagement and retention
Who we are looking for
We are committed to responsible gambling, and we are looking for people who can support our ethos. To apply to this post, you will
- Can analyse data and market trends, with the ability to apply insights to drive strategic decisions
- Have demonstrated experience in delivering top class customer service, with an emphasis on VIP client management
- Have excellent verbal and written communication skills in multiple languages, with the ability to craft messages that resonate with VIP audiences
- Can coordinate multiple projects simultaneously, ensuring timely and effective completion
What we offer
Our roles offer more than just a job, you’ll become part of the 888 family! We have created an environment where our people can thrive. Check out some of the fantastic benefits on offer –
- Financial: Rewarding salary, pension, and bonus schemes
- Hybrid working: Our Gibraltar-based employees can work from home up to 80% of the time with 20% of office time built in to ensure we get some face-to-face collaborative team time - and the chance for a coffee and a catch-up! Employees living in Spain and working in Gibraltar are required to work from the office 80% of the time
- Pension scheme, life assurance & critical illness cover: Safeguarding your financial future and offering you peace of mind
- Perks and discounts: Discounts at a range of high-street retailers
- Health & wellbeing: Tools and services to help support your well-being
- Social activities: With 888, you will enjoy company paid outings and company parties with all the trimmings
- Holiday entitlement: Your 25 days holiday is topped up by 12 bank holidays.
- Life assurance: Safeguarding your financial future and offering peace of mind
- Healthcare: We prioritise your health and well-being, offering comprehensive healthcare benefits
More about evoke
We’re a business that embraces change and progress. The power behind big name brands William Hill, 888 and Mr Green, evoke is the new name for 888 Holdings. Marking a new sense of purpose, direction and ambition for the business, there couldn’t be a more exciting time to join us as we accelerate our journey to bring even greater delight to our customers with world-class betting and gaming experiences. That’s the future. That’s evoke.
At evoke, you’ll benefit from flexibility and a culture built on trust. We’ll give you the space to be yourself and the tools you need to protect our customers while they play. We’ll invest in your future to help you develop your unique strengths and build a career that’s right for you.
Apply
At evoke, we prioritize diversity, equity, and inclusion for the benefit of our company, employees, and communities. We foster a welcoming and safe workplace that values all forms of diversity and provides opportunities for growth.
Sound good? Then you belong at our place! The first step in the recruitment process is kickstarting your application, followed by an initial screening call and an interview stage.
Apply today to kickstart your application with the evoke Family!
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